How do I begin?
  • How does Bloom Rewards work for me?
  • How can I earn points?
  • What happens when I have more than 250 points? For instance, if I have 600 points, what will be the amount of my Rewards Certificate?
  • My Rewards Certificate expired before I could use it. Will you still honor it?
  • I lost my Viviano Blooms Rewards Certificate. Can I get a replacement?
  • How do I check my Viviano's Bloom Rewards point balance?
  • What if I forgot my Viviano's Bloom Rewards Card?
  • When I return an item, will the amount be deducted from my Bloom Rewards point balance? Also, what will I receive for my return?
  • I lost my Bloom Rewards card. How can I get another?
  • If I have more than one card, how does that affect my points?
  • Will my points ever expire?


  • How do I begin?
    Come to any Viviano Flower Shop store, call (800) VIVIANO, or visit our website at www.viviano.com and complete the sign-up form; we will then mail your Bloom Rewards card to you. When you receive your Bloom Rewards card you can begin using it!

    Some accounts, businesses, and individual purchases are excluded from the program; among them are employees of Viviano Flower Shop, trade accounts, wholesale accounts, and any participant in an existing corporate discount program with us.

    How does Bloom Rewards work for me?
    Use your Viviano's Bloom Rewards card every time you make a purchase in-store and online. Points are accumulated for whole dollars; for example, a $29.95 purchase receives 29 points. Whenever your balance reaches 250 points, you receive a $10 Bloom Rewards Certificate by mail! Rewards Certificates are issued monthly, generally within 30 business days of your last qualified purchase. Treat your rewards Certificate like any Viviano's coupon or discount. You can even use them on the website. Please note: it may take up to 48 hours after the certificate is issued for the discount to be available for use on the website.

    How can I earn points?
    You can earn points on merchandise purchased in-store at Viviano Flower Shop, by phone, and online at www.viviano.com. Points cannot be earned on sales tax, delivery charges, Reward Certificate redemptions, orders with coupons applied, purchases made prior to joining, gift cards, and returned merchandise; points also cannot be earned for service items including sales tax, shipping, gift certificates, and gift wrap. The maximum amount of points that can be earned on a single purchase is 750.

    What happens when I have more than 250 points? For instance, if I have 600 points, what will be the amount of my Rewards Certificate?
    If you have 600 points, you will receive a $20 Viviano's Bloom Rewards Certificate, since the 250-point minimum was reached twice. The remaining 100 points will roll over toward your next reward.

    My Rewards Certificate expired before I could use it. Will you still honor it?
    Your Viviano's Bloom Rewards Certificate is only valid through the expiration date listed on the Certificate. We are unable to honor expired Rewards Certificates.

    I lost my Viviano Blooms Rewards Certificate. Can I get a replacement?
    No, we regret that we are unable to replace lost Viviano's Bloom Rewards Certificates.

    How do I check my Viviano's Bloom Rewards point balance?
    You can ask your salesperson to check your points balance when you place an order, or check online by visiting our website, www.viviano.com, and click on My Account. Log in, or register to log in, to see your points balance. You can view points earned to date, points redeemed for gift Certificates, and your current points balance. Note: it may take up to 48 hours for your most recent rewards points earned to display on the site.

    What if I forgot my Viviano's Bloom Rewards Card?
    If your card number was not entered in-store, you may still add a purchase to your Viviano's Bloom Rewards balance within 90 days of your original transaction, in one of 3 ways:

    1. Log in to your Bloom Rewards account online at www.viviano.com and click on Submit An Order.
    2. Call (800) VIVIANO and ask for our Accounting Department, or dial them directly at (586) 285-2250.
    3. Select locations can add points to your account at the register after the original transaction. Ask your store for details. Always keep your receipts for verification in the event of a discrepancy.

    When I return an item, will the amount be deducted from my Bloom Rewards point balance? Also, what will I receive for my return?
    Yes, you receive points only for items purchased and not returned. Please present your Bloom Rewards card at the time of the return. If you exchange the item for one of the exact same type, you will receive an even exchange. If you return the item for a refund, you will receive the amount you paid out-of-pocket for the item after your Rewards Certificate discount. If you purchased several items using your Rewards Certificate, your refund will reflect what you paid out-of-pocket for each particular item you wish to return.

    I lost my Bloom Rewards card. How can I get another?
    If you've lost your Viviano's Bloom Rewards card, please fill out a new sign-up form. You can do so by phone, at any of our stores, or by visiting the Bloom Rewards page online at viviano.com. Complete the form using the same first name, last name and address as your original account, and check the replacement card box. Turn in your enrollment form to a Viviano Flower Shop associate at the register or mail it to Viviano Flower Shop, 32050 Harper Ave, Saint Clair Shores, MI, 48082 or email the form to customer_service@viviano.com and a new card will be mailed to you.

    If I have more than one card, how does that affect my points?
    We periodically combine points and accounts that are under the same first name, last name and address. However, if they are not under the exact same names and address, our computer program cannot combine them. You will need to contact us to request this combination.

    Will my points ever expire?
    Yes, all point balances will be reset to zero if there has been no activity on the account for 12 months.

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